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Time To Fill In Those Potholes…

If Old Man Winter left a giant crater in the middle of your street, all you have to do to get it taken care of is dial three little numbers: 3-1-1.
Yesterday, Mayor Byron Brown made a point to remind everyone in the city to utilize the 48-Hour Pothole Repair Guarantee Program, which has been very useful for residents since it began in 2007.
“I encourage all residents to use the 311 Call and Resolution Center for questions, concerns and service requests for repairing potholes,” said Mayor Brown. “In 2010, we received 1,222 calls regarding potholes and already in 2011 we have received 780 calls. The 48-Hour Pothole Repair Guarantee Program ensures that the public’s concerns are being addressed immediately.”

Once a call is placed to the Call and Resolution Center, the Department of Public Works will have a crew out on your street within the next 24 hours to patch the pothole right away.  If it’s a serious hole, it may take them up to 48 hours to repair the road.  Calls that come in on a weekend or holiday will be taken care of on the next workday. 
“This past winter has been colder than average, leading to increased freeze-thaw problems, but the Department of Public Works has continued to support Mayor Brown’s guarantee and it has remained a top priority,” said Department of Public Works Commissioner Steve Stepniak. “The 311 line has been our main tool to get the job done.”
To get a crew out on your street as soon as possible, dial 3-1-1 or go online to file a report online at

Written by Sarah Maurer

Sarah Maurer

I moved to Buffalo to attend Canisius College in 2007 and began writing for Buffalo Rising as a journalism intern in 2010. Working with Newell and meeting numerous entrepreneurs, activists and everyday folks who were working to make their city better made a huge impact on my decision to stay here. After witnessing all the positive development and grassroots initiatives happening in neighborhoods throughout the city, I was inspired to pursue a term of service in AmeriCorps and a career in Buffalo's non-profit sector. I currently work in the housing department at the Lt. Col. Matt Urban Human Services Center of WNY and am excited to be a part of their ongoing efforts to revitalize the Broadway Fillmore neighborhood. I also volunteer as the project coordinator for Artfarms Buffalo. I continue to write for Buffalo Rising because I love having the opportunity to stay connected to those working toward positive changes for the Queen City.

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