Meeting With Commissioner Tobe

The following post was prepared by Wendes Jones after she attended a meeting at City Hall to discuss issues pertaining to Plan Review, Permitting and Inspections. Thanks to everyone who responded on the original post - it was a big help. See original post.
On Tuesday 18 March a meeting, called by Commissioner Tobe, was held in a conference room at City Hall. Invited and in attendance were the Commissioner, Deputy Commissioner, department heads for Permitting, Multiple Dwellings inspection, building inspection, plan review, planning and zoning, preservation, and several inspectors. In addition, there were four members of the general public, myself included. The purpose of this meeting was to discuss common problems that customers experience in attempting to utilize the services of this department of City government and begin a dialogue toward finding solutions to streamline the system and make it more 'user friendly.'
For the most part the meeting was congenial. There was an intentional lack of discussion about specific difficulties relating to projects underway by those present. The focus was on broader cultural and organizational norms that are experienced as roadblocks to progress by Buffalo citizens. Two areas that received attention were extensive delays associated with Plan Review and the negative effect current licensing procedures have on competition, quality of work, and homeowner ability to maintain their properties. It was further pointed out that individuals and small developers who take the risk and invest their money in rescuing long neglected and derelict structures are making a significant contribution toward the physical and financial revitalization of our City. These efforts ought to be supported and encouraged.
Sadly, this is distinctly NOT the common experience. Commissioner Tobe did take this opportunity to share with us the extreme loss in department personnel that took place at the time he took over his position. This has caused severe strains upon the system and stress upon the staff that is in place. They are making progress toward replacing personnel and updating systems but it will take time. While no actual commitment for change was made, nor were we assured that our request for an on-going dialogue would be accepted, we did learn that the department is involved in a process which will bring in an outside expert consultant. The purpose of this is to do an extensive review of the system and make a proposal as to how the department might be entirely re-engineered. We made it clear that this process would be seriously flawed if the voice and experience of department customers are not a significant component of the review. The Commissioner agreed to consider this suggestion. Those who were in attendance felt it was an important meeting and intend to follow up.

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As always, we appreciate our users’ patience as we make this transition but we promise it will be well worth it. With faster load times, a comment view …
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Comment Options
WCPerspective
Does the City have a third-party plan check/review option? Plans are sent to a consultant for review and approval, the applicant picks up the cost. Here's the program I'm familiar with:
Third-Party Plan Review Program
To help permit applicants who want to expedite their plan review process, the Placer County Building Department has established a third-party plan review process. An applicant may contract with a Department-approved third-party plan review firm for their services. The Building Department will accept third-party approvals by these firms for the specific purpose of issuing a building permit.
This service is offered for the convenience of the applicant, who would pay the fee charged by the third-party firm. The third-party firm's fee does not replace any fees charged by the county. Any errors and/or omissions discovered on the plans when received by the Placer County Building Department would be the responsibility of the third-party firm and will not waive or modify any code requirements.
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RaChaCha
As someone who's worked in local government, and in the community, I've been on both sides of the table - this kind of proactive approach coupled with follow through is exactly what's needed to move toward change in any large, unwieldy bureaucracy or process. Don't overlook your neighbors to the east (in My Fair City) as a resource for best practices - although Rochester isn't Buffalo, and we still have a long way to go here, we've made significant strides in recent years in terms of process, quality service, management, and responsiveness at City Hall in areas like this. They say "you can't fight City Hall", but my experience is that concerted effort can bring about change, especially with inside help from enlightened leadership - looks like that's what you're doing there.
Good connections between the two city halls are Wade Norwood, former Rochester city councilmember and mayoral candidate, currently on Buffalo's control board, and Chuck Thomas, formerly a Buffalo planner and current planning director in Rochester.
In recent years both of Our Fair Cities have faced frightening budget shortfalls which only seem to grow larger - my view is that both of our cities can benefit from the cost-effective approach of learning from each other and sharing best practices for improving the quality, efficiency, and effectiveness of local government.
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Charger
If I'm not mistaken, in NYC an architect or engineer can self-certify certain kinds of work.
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MRodgers
I would question "the extreme loss in department personnel" as this has been the mantra even before Mr. Tobe took the position. Another thing I would ask in your next meeting would be regarding the original plan and work performed by city attorney Greg Heeb in order to streamline the permit and licensing processes. How far has that gone and is Greg or someone in his capacity or another still working on this necessary endeavor?
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joey
Has anyone ever been down to the bldg permit office, to apply for a building permit...Id rather go to the dentist. IT seem that "some personnel" find one reason or another why the permit cant be given that same day. There's always some piece of missing info needed to complete the application..even when you're think that you have all the proper documents needed to get it. I have NEVER been issued the permit needed on the FIRST VISIT!! Always some missing documentation or even a reason why, because it doesnt meet code or setback, or you must apply for variance, or this side of building plan is not stamped. Am I surprised that I have seen a few pissed off people walking out of the permit office?? Not likely. There are a couple of inspectors who seem to go out of their way to assist..but when I get the "luck of the draw" I ask for another insp. and wait until they're available. This dept could use some "user friendly" assistance.
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allentwnguy1
I for one steer clear of city hall. I have found out that playing by the rules in Buffalo only gets you more scrutiny and trouble in the long run. Going to city hall and the permits office is opening the proverbial can of worms.
This is my third old house that I am restoring and probably my last. The other two were in another state. A maintenance mechanic by trade I am proficient in plumbing and electrical and can get by doing basic carpentry. Yet in Buffalo I can’t work on my own house. I need city licensed plumbers and electricians. With the economy in rough times and cost of these services I can’t afford to hire contractors at exorbitant costs to do work that I can do myself.
Add to that the required upgrades when you touch anything within the walls of your house and restoring a house in the Buffalo is almost impossible to afford. I can see having an inspector come in to inspect a homeowner’s work before closing up the walls (providing he inspects only the work done.) .
I for one would love to have an inspector come into my home and point out problems and discuss where the repairs are needed first to avoid larger problems. Where to go to possibly get grants, who are decent contractors. Inspectors should be the most knowledgeable people in the city on buildings, repairs, costs, etc. But in Buffalo allowing an inspector into your home is thing that is feared.
My home needs a lot of TLC and improvements before it is where I like a home to be. As a homeowner proficient in repairs I should be allowed to maintain his home by doing work myself. Everyone knows that some of these old homes haven’t been maintained in years. Often the work done is just enough to get by. The city is lucky enough to have people willing to purchase these older homes and put money into them. We need a city hall that will work with homeowners to restore their home and in the process the city, not a city hall that impedes the progress people is trying to make. I for one will avoid the bureaucracy and continue my clandestine restoration.
Sorry I got carried away!!!
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AtwaterLouse
Wendes Jones - Very good article and efforts you're making.
The meeting sounds like a positive step, but it also sounds like things are moving very slowly about all this. It's a bad sign that they wouldn't commit to any changes or to having an ongoing dialogue with end citizen customers of the system.
Artvoice this week says Mr. Tobe was been removed early this month from a 3-person panel charged with modernizing the permit and inspection practices, and implies this was due to him falling out of favor with Brown-Casey:
Whole thing here.
Maybe that's why Tobe couldn't commit to anything, but the deputy commissioner should have. (Presumably the deputy at your meeting was the same one who replaced Tobe on the panel.)
The Brown admin has been in office over two years. They seem to agree there's big problems with permits and inspections. Somebody there should take some accountability for speeding up system changes and push for welcoming public input and feedback about it all. Common Council members should be pushing for this too and asking questions.
Might be a good idea to email links to this BR article and the previous one to the three panel members, Mr. Comerford, Ms. Penska, and Mr. Reilly. It would be nice if one of them would write a guest article here or elsewhere about what they have in mind.
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reflip
There are two kinds of people:
1. Those most concerned with getting things done.
2. Those most concerned with why they can't do things.
It sounds like City Hall is full of the latter. While holding this meeting was a nice gesture, offering people a list of reasons why you can't help them is the antithesis of a customer service mentality.
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MRodgers
reflip, I love you! You hit the rehab nail right on the head. And, Wendes - you GO, Girl! A while back we had lunch and I knew you were as strong as you appear to be today. Why allow things to lay? How many times can one ask for assistance and direction?
City Hall, et al, would be much more respected, especially for all those who work there that do a tremendous job - and there are many - if the departments that are on the front lines such as EDPIS were much more customer service savvy and ready to assure the city they live in, not just their own neighborhoods, grow and prosper as a whole. The way to that assurance is through action, proactive enforcement of ordinances for licensure, a user-friendly permits sector, communication with other departments and authorities such as the Preservation Board, Planning Board, Zoning Board; and promotion of services to all citizens, not just the few who stumble upon them.
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BROKEEPSBLOCKINGME
tobe doesnt give a shit... He's padding the resume like Wannamaker to bounce to greener and warmer pastures
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Digginit
Oh - hahahahah - the permit process in Buffalo?
My sign for my store - which was a mere 2 ft high by 3 ft wide - took me one YEAR of going back to City hall and $1,000.00 in additional fees. Just for a sign! If I went the bubble awning route it would have been approved immediately. There was always a reason why it could not be approved...the first time there were not official blueprints of the design, the next time the official blue print renderings did not have the raised stamp/seal by the architect, one time they let everyone sit in the hallway for hours before anyone decided to come out and tell everyone waiting that there was not a "quarum" (sp?) present, (apparently a quarum was needed to make any decisions), another time they needed proof of my Insurance rider because it hung over the sidewalk, the next time the insurance rider from my insurance guy was not enough proof.....the list goes on for an entire year to get one little sign approved. Each time I went back there was another fee involved that had to be paid that day with no guarantee of approval.
Ummm...maybe ALL of the requirements should be posted online so those applying for permits can show up prepared and be approved in a timely and efficient manner? The process is (and probably still is) ridiculously slow, tedious, frustrating and inefficient. By now, this process should be online in this day of technology along with email approvals.
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Charger
I've never seen anything to suggest that Tobe's not completely committed to Buffalo. He is a far cry from Wannamaker, who was essentially a journeyman economic development/planning professionalo, moving from place to place and moving up the ladder - not that there is anything wrong with that so long as the individual in question is qualified.
Tobe not looking to move from Buffalo.
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Rez
Please inform him that D'Youville College is develpment gone wild. There needs to be a Master Plan for this institnution. Fargo Avenue must not be a replica of downtown Main St.
The speeding from D'Youville College on Fargo Avenue does not justify closing our street.
D'Youville College DOES NOT make the surrounding neighborhood safer.
Just this week on Fargo a house was broken into in broad day light and robbed. The criminals probably went over the back fence past two of D'Youville's security cameras.
Last night at approximately 2230 hours an attempt was made to break my front window. This happened when my wife and I were in our living room. The last time this happened it invoved an incident that started at the college with one of my tenants.
In the last three days there have been multiple police reponses on Fargo AVenue, with three to four cars, at a time, on tihis street.
It is outrageously dangerous to even consider closing Fargo Avenue between Porter and Connecticut streets to motor vehicles. Happy Easter D'Youville College please don't assist in making our street a more lawless place to live. If it takes the police, fire, and ambulances longer to go north or south on Fargo Ave then people were be harmed or killed needlessly.
We don't commute here daily. We live here year rund and pay our city taxes every year..
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Colin
1. D"Youville is a good neighbor, even if you've had some difficulties. It's a big part of the reason that the neighborhood is improving, and it's likely the only entity in the area that will actually have its calls returned by City Hall. It's good to have that kind of power in our neighborhood. Closing off a block of Fargo will have no appreciable effect on anyone, except encouraging the school to continue growing.
2. Are there any serious, ongoing organized efforts to pressure the city to change its permit and real estate departments? One-off meetings may be nice, but won't change anything. How are we going to make ourselves such a threat that they have to give us the changes we want?
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RealityCheck
We have the same problem with Medaille - students blast through the stop sign at our street have caused several near accidents - complaints to the college go unanswered, campus security does nothing either. I think in a few more years our neighborhood will go from a great residential area to a college ghetto - courtesy of Medaille. The worst part is that its a complete joke of a college!
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simcoe
realityck I guess we all have to respect others' opinions here but you seem like a dick. I didn't go to Medaille or know anyone that went there but what other local colleges do you consider jokes? Hilbert, Daemen, D'Youville?
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RealityCheck
Hilbert - check! Daemen - check! If pointing out that a college isn't known for the quality of it's academic programs makes me a dick - so be it!
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RisingDamp666
I just got off the phone with Commishioner Tobe and yes, RealityCheck, pointing out that a college isn't known for the quality of its academic programs makes you a dick. Tobe was somewhat more generous in his assessment: he said that in all likelihood, you're probably just a schmuck.
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