I don't understand how this experience of Stephen T. Banko is evidence of any kind of systemic flaw at the airport. Its sensible to think that monopolies generally lead to a bad deal for the public--but because Mr. Banco's experience happened once …

wow. very interesting

the design in the "wrong image" was so much better than this one. I don't understand why it is so unlikely that a good design decision will be made in Buffalo.

thank you Wit! This thread needed a thoughtful response like yours.