City July 1, 2011 9:19 AM

A Documentary, some bickering, and my experience with refugees on the West Side of Buffalo: Part one of three.

A Documentary, some bickering, and my experience with refugees on the West Side of Buffalo: Part one of three.
The current state of the city of Buffalo has long been an enigma in my mind. Notorious for decline and extreme underfunding, Buffalo hasn't garnished the best reputation over the last fifty years. As a young person growing up in the suburbs, I was told to stay away from the city; it was a dangerous place and I would probably be murdered. As I have grown up, however, my experiences in the city of Buffalo have only been good ones, and almost everyday I learn something new about the city.

My latest fascination came in the form of a documentary entitled Nickel City Smiler. I watched the film with the intention to write a brief summary of it and then probably forget about it, but my humbling experience with the subject ended up going farther than that.

"Why only a brief article?" Scott Murchie, co-director of the film, asked me.

"Hm," I thought to myself. "Well is there something here that can be turned into more than a summary?"

It was then I began to learn about and experience the situation of the refugees in the city of Buffalo.

Before I watched "Nickel City Smiler" I had no idea that there were refugees in Buffalo, and I wasn't really even sure what a refugee was. I assumed that Buffalo had little diversity, and that was just another disappointment about it. I was ignorant though, because what I learned about the diversity of our Queen City was incredible.

At first I thought Scott was a little over-zealous. He seemed obsessed with the way refugees were being poorly treated by resettlement agencies in Buffalo, and by their community around them. He and his colleagues would tell me that something needed to change, because these people are so important to the city of Buffalo. Soon I got to know him and came to understand his cheery, outgoing, and passionate disposition, and realized that he truly wanted to help a struggling population in Buffalo.

Scott is a filmmaker and director who owns a film company in Clarence, Chance Encounter Productions. He came across Donna Pepero, an employee at Journey's End Refugee services and head of the Refugee School Impact Program when his company was randomly selected to do a documentary on refugees in Buffalo. The crew, made up of directors Scott Murchie and Brett Williams, and then freelance camera operator Tim Gera, completed an 18 minute documentary, entitled "Refugees: Buffalo's Next Generation." But their interest didn't stop there. They were only telling one side of the story of refugees in Buffalo. There was also another side of the story, the refugee's side.

Scott says he and his colleagues began to see the true problems the refugees are facing assimilating into American culture when they began their short documentary. It is hard enough for many citizens of Buffalo already living there to get by, let alone someone who just came from another country.

Getting most of their information from resettlement agencies, their first film only showcased some positive points of bringing refugees into Buffalo. As well as many positive aspects to bringing refugees to Buffalo, there are many negative situations as well. In the spring of 2008, Chance Encounter Productions started filming another, much more in-depth documentary. This time as a way to reach out to the community for help. Scott believes that the resettlement agencies are not doing a good job for refugees, in fact he believes that they are doing a very poor job.

Nickel City Smiler received some interesting feedback. According to Scott, the response was overwhelmingly positive around the community, with people wanting to know how they could offer aid to refugees. The response within the resettlement community was however more mixed. Shortly after my review of Nickel City Smiler was published in Buffalo Rising, I received an invitation from Journey's End to come speak with them. Of course I accepted the invitation and met with the directors of three of the major resettlement agencies in the area.

First off, if you haven't seen the documentary, it is based on a family of Karen refugees who live in the West Side of Buffalo. The family is made up of Smiler Greely, his wife MaDee, and their three children, MoeJoe, Poe Kwa Si, and Poe Mu Si. In 2007 Smiler's family was accepted for resettlement to the United States. Smiler is employed by Journey's End Refugee Services, and works within the Buffalo Public schools. He is a valuable asset since he speaks Karen, Burmese, Thai and Engliah. He is an academic coach, helping children and their parents adjust to life in America.

The documentary portrays the situation of refugees who are living in poor conditions in the city. For example, there are two refugee families featured, which speak different languages, crammed into a small apartment. A woman, who did not know how to get help for her husband when he was having a heart attack, is suffering with the loss. The film explores why refugees may be having such problems, and what they find is that the resettlement agencies in Buffalo could be doing a better job, well, resettling the refugees in their care.

When I met with three directors from three of the four major resettlement agencies, I asked them about their response to the film. I was curious as to why they were not represented, and I wanted to give them a chance to speak. 

They told me that the film was inaccurate, possibly cut and pasted, and misrepresents the agencies completely. When I asked Ann Brittain, director of the Immigration and Refugee Assistance Program of Catholic Charities, about the two families featured in the film who live crammed in one small apartment, she said that was a completely false situation.

"It's not that they live like that," Ann said, "they congregate."

She explained that on any given day you might see a lot of refugees mingling at one house, since they enjoy being together. I met Tikee, one of the fathers living in that apartment, and I do believe that the film represents Tikee's situation fairly. Is it the resettlement agencies fault entirely? Probably not, but something went amiss for this situation and others like it to have come into being.

Why are the filmmakers and the resettlement agencies bickering? Molly Short, Executive Director at Journey's End Refugee Services, says there was poor communication between herself and the filmmakers. Scott says the agencies just don't want to admit their mistakes, and just don't have the resources to care for all the refugees they bring in. So what is going on, and why should you care?
 
View image

Comments

Leave a comment

I haven't seen the whole documentary but, what I have seen, is very, very powerful. A great project by, what looks to be, a quality production team. I hope the film gets some legs, and that some additional light is shed on the situation; I imagine that, frankly, it's just another case of a broken system-we can hardly deal with our own poor, how to also deal with incoming refugees?

Also, congrats to Ariel for breaking through the ignorance.

Score: 2 ( 10 votes ) Vote up Vote down Report this comment

It was a nice documentary and I cant imagine it was cut and pasted...I drive around the areas they live alot and can see why it would be difficult...I know its tough but it seems like simple changes would make it easier for the refugees..They seem to be a tight knit group no matter how far apart they lived in Burma, etc....instead of scattering them all over WNY, why not try and place them closer together so they can build a community themselves.....I have seen Smiler's home and although it seems habitat is fixing a house next to them, the house they currently live in couldnt be scarier for the family and especially the kids..

Score: 5 ( 7 votes ) Vote up Vote down Report this comment

I saw the documentary, and I thought it was a true representation of the agencies. I worked for one of the agencies, and many problems arose on a daily basis. Too many people coming at the same time, left many families without adequate help. We all did our best and worked beyond the normal hours of the day, but we were short staffed. Many refugees were placed in homes which would be sub-standard to most American citizens. Something the documentary didn't touch on is the female refugees. Many get left behind. The men get sent to work, welfare doesn't want to pay for daycare for the under school age children, so the women can go to ESL classes, so there will be many women unable to speak English. This in turn will cost more money, because those families will have a harder time getting out of the system. Also, the cost of translation for medical appointments.

Score: 3 ( 3 votes ) Vote up Vote down Report this comment

Perhaps the "resettlement agencies" are self-serving profit centers, as are most such alleged public service organizations. The fact that they stick desperate people into Buffalo's Sub-Great-Depression economy tells me that they care nothing for the refugees' welfare. These people are reduced to picking through the GARBAGE; how is that helping them?

Score: 1 ( 11 votes ) Vote up Vote down Report this comment

Man you seem to have quite a love affair with garbage. First its, "clean up the dumpsters they smell like garbage" which is quite ironic, then its, "keep those kids out of my trash". Sounds like someone needs to find a day job?

Score: 0 ( 4 votes ) Vote up Vote down Report this comment

ok, let's get some facts:
1) a true documentary would have investigated ALL the facts, not been biased and one sided
2) If Mr Murchie and others want to help the refugees, resettlement agencies are non profits that are always recruiting for volunteers. It is easy to place blame but why not be part of the solution?
3) solution: BIREC (Buffalo Immigrant and refugee Empowerment Coalition) is a group of refugee and ethnic community leaders and constituents that met monthly to identify problems in their communities and find solutions...why are more people (Mr greely and Ms pepero as well), part of this group..also: each ethnic group also has its own leadership that helps within that particular group so refugees have a place to o for help aside from their agency that resettled them. Did anyone even highlight that fact, or just want to show refugees as victims??
4) Buffalo is a city ..all cities have issues. There are plenty of people, not just refugees, who live on the west side, earn maybe 8-10 buck an hour and live in similar housing stock. Indeed, MOST of the case managers who serve this population live in the same neighborhoods. The issues in the film: school issues, crime, etc, are issues many city dwellers face . it's not a refugee problem. Refugees are placed on the west side close to other refugees, and have access to grocery stores, ethnic stores, transportation etc.
5) resettlement agencies are monitored by their national agencies AND the federal government. In addition they work and consult with the State Refugee Coordinator. They would be shut down if there were flagrant enough violations.

Yes, there are ALOT of refugees coming to Buffalo - yes, it is challenging to resettle them. But fills like this only fan the flames and aren't DOING anything to resolve ANY issues. I can only hope that the follow ups to this story are done in a more unbiased manner than the film. and people..IF YOU REALLY CARE>>VOLUNTEER! Work WITH an agency not AGAINST one.

Score: -1 ( 11 votes ) Vote up Vote down Report this comment

ok, let's get some facts:
1) a true documentary would have investigated ALL the facts, not been biased and one sided
2) If Mr Murchie and others want to help the refugees, resettlement agencies are non profits that are always recruiting for volunteers. It is easy to place blame but why not be part of the solution?
3) solution: BIREC (Buffalo Immigrant and refugee Empowerment Coalition) is a group of refugee and ethnic community leaders and constituents that met monthly to identify problems in their communities and find solutions...why are more people (Mr greely and Ms pepero as well), part of this group..also: each ethnic group also has its own leadership that helps within that particular group so refugees have a place to o for help aside from their agency that resettled them. Did anyone even highlight that fact, or just want to show refugees as victims??
4) Buffalo is a city ..all cities have issues. There are plenty of people, not just refugees, who live on the west side, earn maybe 8-10 buck an hour and live in similar housing stock. Indeed, MOST of the case managers who serve this population live in the same neighborhoods. The issues in the film: school issues, crime, etc, are issues many city dwellers face . it's not a refugee problem. Refugees are placed on the west side close to other refugees, and have access to grocery stores, ethnic stores, transportation etc.
5) resettlement agencies are monitored by their national agencies AND the federal government. In addition they work and consult with the State Refugee Coordinator. They would be shut down if there were flagrant enough violations.

Yes, there are ALOT of refugees coming to Buffalo - yes, it is challenging to resettle them. But fills like this only fan the flames and aren't DOING anything to resolve ANY issues. I can only hope that the follow ups to this story are done in a more unbiased manner than the film. and people..IF YOU REALLY CARE>>VOLUNTEER! Work WITH an agency not AGAINST one.

Score: -5 ( 7 votes ) Vote up Vote down Report this comment

ok, let's get some facts:
1) a true documentary would have investigated ALL the facts, not been biased and one sided
2) If Mr Murchie and others want to help the refugees, resettlement agencies are non profits that are always recruiting for volunteers. It is easy to place blame but why not be part of the solution?
3) solution: BIREC (Buffalo Immigrant and refugee Empowerment Coalition) is a group of refugee and ethnic community leaders and constituents that met monthly to identify problems in their communities and find solutions...why are more people (Mr greely and Ms pepero as well), part of this group..also: each ethnic group also has its own leadership that helps within that particular group so refugees have a place to o for help aside from their agency that resettled them. Did anyone even highlight that fact, or just want to show refugees as victims??
4) Buffalo is a city ..all cities have issues. There are plenty of people, not just refugees, who live on the west side, earn maybe 8-10 buck an hour and live in similar housing stock. Indeed, MOST of the case managers who serve this population live in the same neighborhoods. The issues in the film: school issues, crime, etc, are issues many city dwellers face . it's not a refugee problem. Refugees are placed on the west side close to other refugees, and have access to grocery stores, ethnic stores, transportation etc.
5) resettlement agencies are monitored by their national agencies AND the federal government. In addition they work and consult with the State Refugee Coordinator. They would be shut down if there were flagrant enough violations.

Yes, there are ALOT of refugees coming to Buffalo - yes, it is challenging to resettle them. But fills like this only fan the flames and aren't DOING anything to resolve ANY issues. I can only hope that the follow ups to this story are done in a more unbiased manner than the film. and people..IF YOU REALLY CARE>>VOLUNTEER! Work WITH an agency not AGAINST one.

Score: -3 ( 5 votes ) Vote up Vote down Report this comment

First of all verdad, I must commend you on the fact that you posted your comment THREE times. This was verified by the fact that the typo’s where in the same place in every post. If you feel the need to get your point across that many times, try a news paper editorial, billboard or another forum.
Now on to responding to your so called facts:
1) Here is the definition of a documentary as presented in Webster’s dictionary.
A work, such as a film or television program, presenting political, social, or historical subject matter in a factual and informative manner and often consisting of actual news films or interviews accompanied by narration.
And just so you don’t think I’m biased here is another.
A documentary film constitutes a broad category of nonfictional motion pictures intended to document some aspect of reality, primarily for the purposes of instruction or maintaining a historical record.
If Mr. Murchie cared about his reputation and credibility as a film maker, don’t you think he would have insisted that his documentary would have followed these rules?
2) Because of this movie, Mr. Murchie has felt compelled (volunteer) to what he can in the West side community to give these people a fighting chance. Others who have seen the movie have asked what they can do. I myself have been aware of the challenges of these people and volunteer year round. I often ask myself, "what else can I do?" My children have gotten involved. My 13 year old son is now volunteering in the Buffalo School summer learning program. My older sons have all done their community service projects for high school in the city. As far as Ms. Pepero, I know for a fact that she is involved 24/7 with ongoing projects on and off the job. She has started a library program that teaches inner city children about different aspects of learning. She has recruited over 50 people for this program. She also runs a summer camp for inner city children, again run by volunteers. The list goes on…
3) Mr Greely and Ms Pepero, as well as many others, have been involved with BIREC.
4) Everyone has issues. But it is how you deal with them. And if there is some sort of barrier in place, then you tend to struggle with your issues. Most of these people came from the jungles. They don’t know what a car is, what a refrigerator is, what a microwave is, or how to shop at the grocery store. Perhaps their biggest obstacle is not knowing the language. (By the way, I learned all of this from the documentary as well as volunteering) Ms. Pepero is now running a program to assist the refugee adults in the city with becoming accustom to our lifestyle. I am not sure if your web browser is too biased to search for this, so I have included the Journeys End Refugee web site that highlights these programs. http://www.jersbuffalo.org/
5) People know how to cover $*#t up. Enough said.

Documentaries have been around for many, many years. Their purpose is to bring light to issues that are hidden from the public eye. Some are happy, some are graphic and some are sad. To accuse Mr. Murchie of not being part of the solution is just completely wrong. Documentaries can help to understand and solve problems. As far as showing the refugees as victims, perhaps you should see some of Mr Murchie’s other work (link again included) http://buffalo.mirocommunity.org/video/11/refugees-buffalos-next-generat
To attack people that are trying to make a difference is just plain wrong. These people, Murchie, Greely and Pepero, are part of the solution and people like you are the problem. As far as facts, look at both sides of the fence before you start falsely accusing people of personal agendas. Perhaps you should look at yourself and ask what else can I do? People are too quick to place blame. This country was built on the backs of refugees. Now we are faced with some tough economic times. We take for granite what we have and have become a country of what is in it for me. Spend a day with a refugee or three, and just watch and listen to what they are up against. Don’t be so quick to pass judgment on people that are in the trenches every day with their like.

Score: 3 ( 11 votes ) Vote up Vote down Report this comment

As a Buffalo School teacher for the past 21 years I can relate to the struggles refugee families suffer as a result of insufficient support. It is not my intention to point fingers at any one entity rather call attention to a wide spread system failure. I found it interesting that Nickel City Smiler skipped over the school system and how it is seriously failing our English language learners. For most of my tenure with the district I have worked on the west side of buffalo. Year to year I experience climbing numbers of refugee students in my classroom and school. The lack of support for these children in the district is alarming. Although the multilingual department has made improvements over the past several years, it falls short of what these students need to succeed. Our savior has been Journey’s End Refugee Agency. Congratulations and thank you for the foresight in understanding and creating a program to assist teachers, student and families with school and educational needs. The team of Ms. Pepero, Ms Cooper, Mr. Smiler, Mr. Dominic and Mr. Ibrahim has been instrumental in attending to needs of students and assisting schools, a luxury we were never afforded in the past. I agree that the movie did not cover all aspects of refugee placement, especially the education of their children. I look forward to the follow up articles.

Score: 1 ( 5 votes ) Vote up Vote down Report this comment

I stand corrected, I just watched Mr Murchie's other film about the Refugee school program. This film highlights the successes of some schools and thier students, it does not accurately tell the story of a district failing to reach all thier ELL population. It seems a little sugar coated if you ask me.

Score: 1 ( 1 votes ) Vote up Vote down Report this comment

KBUSCH: I apologize for posting 3 times, that was inadvertent.
All of the refugee agencies have programs that assist in helping refugees acclimate to life in the USA. It is called Cultural Orientation and is a requirement of the Federal Resettlement Program, not just a Journey's End one. And the programs Ms. Pepero runs are programs of that agency, not her personal programs.

My point was/is, anyone who watches this , instead of placing blame, should get involved. How wonderful that your children are involved, I wish more would . Let's see if volunteerism in other programs and at resettlement agencies, increases. I doubt it. People like to complain and point fingers but seldom want to get involved

The issue I was making with the film was that it takes the point of view from 2 people, who are in a way connected, and ONLY their opinion. Where was the fact checking..and if anyone argues those facts now, it will be construed as sour grapes, or as you say "covering up S*R$(". Resettlement is a very difficult process. and it is a long process.

Let's see what comes out of this.

And for the record: I am heavily involved in the refugee and immigrant community and have been for over 15 years, including attendance at BIREC meetings. The refugee community needs more support on all levels. The inner city population of Buffalo needs more support on all levels. Again, housing, school issues, gangs, drugs, etc..NOT JUST REFUGEE ISSUES..

Score: 0 ( 4 votes ) Vote up Vote down Report this comment

kbusch: I think maybe you misunderstood verdads comments. It seemsto me that verdad was saying that people need to stop complaining and start doing something to help the refugees and the groups that help them. I also work with this population and know it can be a challenge, but this film is highlighting issues that many in buffalo face: housing, schools, living in a diverse environment. to say it is only a refugee issue in ways alienates neighbors on the west side. Also, The people that work with the refugees (staff) in many cases are from the same ethnic groups as the refugees themselves.I was struck by how bitter and angry Mr Greely and his son seem. Mr greely alluded that the staff only care about earning their $8.00 per hour..no wonder the response by the agencies was mixed..anyone who works for a non profit isn't in it for the money. .I know for a fact that staff work many many hours, weekends, late nights to help their clients/community members. no matter what "side" you are on, i think everyone can agree that refugees need more help than Buffalo is able to provide right now. seems to be a system problem. And advocating for changes in housing, medical systems (clinics keep closing), welfare reform, etc, will bring positive changes to our city and in turn will help create a better environment for our newest residents.

Score: 1 ( 5 votes ) Vote up Vote down Report this comment

2bouvmom, I could not agree more wholeheartedly with your comments. I too worked closely with the Refugee population in Buffalo and I have also seen the film. In addition, I live in the West Side. One peculiar part of the film juxtaposes Clarence with the West Side, as if refugees could be placed into the suburbs. Refugees arrive here and are usually placed on Welfare immediately. They are expected to start receiving food stamps within two weeks and usually do. Welfare does not provide enough money for Refugees to live in Clarence. Refugees also do not have cars and public transportation in Clarence is nearly absent. Furthermore, Refugees would have little access to ethnic food markets, english class, and health and human services. Clarence is also shockingly white (census stats). How will a bunch of uppity white middle class people deal with an influx of poor non-english speaking immigrants? In the past, whites with money have moved further out from the city and acted in discriminatory ways. Clarence is not a fair contrast.

Additionally, other problems highlighted in the film for example poor education are City-wide structural issues. It is not something Refugee Agencies can fix. If this concerns you, call the Mayor and start to attend Buffalo Board of Ed meetings. The same goes for the ELL program. There is progress being made, but it is slow, institutional, and needs additional funding.

The housing shown in the film? I live around the corner and because I make ten dollars an hour I live in acceptable housing. If Smiler is making as much as I suspect he does, he could always A) move to a different Apartment, B) move to a different part of the city or county, or C) get himself on the public housing waiting lists (this is another issue not mentioned in the film--long waits for public housing). Additionally, to those passionate about housing issues, start to pay attention to landlords. Smiler's landlord is a known slumlord. Place blame on property owners as well.

I won't continue on too further; but, I would like to also speak to the woman whose husband passed away from a heart attack. She seems to have fallen through the cracks and stories like hers should serve as examples of how communities as a whole have failed residents. I'm certain her husband struggled to receive adequate interpretation services at the doctor's office. I'm additionally certain that there was disagreement between the community and the refugee agencies over whose responsibility it was to care for this woman. It seems like a prime situation for the Karen community leaders (like Smiler) to step-in and coordinate her care.

Last, I want to add that Karen have lived in Refugee camps along the Thai border with Burma for sometimes up to twenty years. Many of the Karen do not even remember life in Burma (or the jungle as "compassionate" people like to describe the Karen peoples previously dignified life in the hills of Eastern Burma). The US has graciously accepted and funded the resettlement of Refugees. How much do Refugees cost Erie County per year? Tens of Millions if not more. Where else would Refugees have to go if the US did not accept 75,000 a year? Nowhere.

Score: 1 ( 7 votes ) Vote up Vote down Report this comment

Nice article Ariel. I'm not sure why there's so much argument and dissension in the comments. These people are having a rough time here so what's wrong with drawing attention to that & trying to make their situation better? The life of a refugee, whether in Buffalo or Paris, sucks.

Score: 2 ( 4 votes ) Vote up Vote down Report this comment

jwright....I couldn't agree more! The title of Ariel's article perfectly captures the reputation of the resettlement agencies....bickering...bickering...bickering! I have dealt with them for 20 years. It is quite transparent that verdad is an employee or closely connected to one of the agencies. How about a truce? All this great energy could be put to good use “attacking” the issues each one of you seem to agree upon.

Score: 0 ( 4 votes ) Vote up Vote down Report this comment

Leave a comment