food August 27, 2010 6:18 PM

Soft Serve is for Suckers

Soft Serve is for Suckers
Since moving to the area nearly two decades ago, I've learned to love many of the foods Buffalo considers its own. Pierogi, Sahlen's hot dogs, beef on weck, chicken wings, Bison chip dip--I've had them all, and have learned to enjoy each of them. There are plenty of others, too. Some I love (Charlie Chaplins) some I don't understand (loganberry drink), but very few do I loathe. Here's the one that presents a problem for me, the one I just can't figure out.

What is WNY's fascination with soft serve? Here I have learned it is often called "custard", but in my mind, real custard requires the inclusion of fresh ingredients such as fresh eggs and cream. I can attest to the wonder and beauty of a cold blackberry or peach frozen custard from Hibbard's in Lewiston, NY, a place where the recipe and the equipment are both nearly 100 years old. What I can't accept is Buffalo's fascination and passion for the same old soft serve sold all over the country, but known here as "custard", and marketed as a specialty in businesses all over the region. I won't name names because I haven't made a study of their recipes so I can't attest with an absolute certainty that their product comes from a package and has an ingredient list as long as my arm. But, I can be sure it tastes like that's the case, and if it weren't wouldn't it cost a little more?

I often wonder if the reason some of our area's long term restaurants manage to stay in business so long despite a serious quality issue is because nostalgia and familiarity have a remarkable impact on our taste buds. This must be the story with "custard". Have so many of us gone so long without sampling a real, from-scratch frozen custard that we've forgotten what it is supposed to taste like? If that is honestly the situation, then I'd guess it is safe to say that there's at least one generation of WNYers out there who have never even had the real thing. I'd hate to think that we are so accustomed to the flavor of chemical-laden processed foods that we simply don't notice them any longer and have even accepted them as real.

For kicks, I decided to Google up the recipe for frozen custard and the ingredient list for soft serve. Here they are:

For the soft serve, here's a short list of common ingredients: Corn syrup, why, monoglycerides, diglycerides, guar gum, calcium sulfates, cellulose gum, polysorbates 65 and 80, etc. (You can read more detailed info here, along with an explanation of the role these chemicals play in your soft serve. I looked on a number of sites, this one seemed the most clear.) I also learned that soft serve generally contains 3-6% butterfat.

Here is an ingredient list for a frozen custard recipe from Taste of Home magazine.
 
  • 4 cups milk
  • 1-1/4 cups sugar
  • 1/3 cup cornstarch
  • 1/8 teaspoon salt
  • 4 eggs
  • 1 can (14 ounces) sweetened condensed milk
  • 2 tablespoons vanilla extract
Interestingly, the original frozen custards were prized for their high butterfat content, nearing 18%. One website even makes the comparison that frozen custard is to ice cream what cream is to milk (this site is ugly, but always loaded with great food info).

So, if Hibbard's is doing it right, it is my guess that there have to be a few other independent business out there that are also using good old-fashioned recipes that call for ingredients anyone would recognize in their raw form. I don't know about you, but I'd much rather serve my kids gelato from Dolci or ice cream from Lake Effect over buying them a $2 cone of calories and chemicals. I am not such a food purist that I turn my nose up at all processed foods or have my munchkins on a macrobiotic diet, but I also dislike false advertising and am disappointed by our collective inability to recognize authenticity and demand better for ourselves in its absence.

We love to take the drive out to Hibbard's, and we make sure to do it at least once a year. Is there anywhere else in WNY where you can buy real frozen custard, custard that's so fresh the vanilla is a little yellow from the egg yolks and the chocolate tastes like heaven? I sure as heck hope so.

------------------------------------

Editor's Note: Thanks to reader "anyoltime" for rooting out what appears to be some custard facts. According to the cited source in the un-verified Wikipedia entry, it looks like the term "custard" is governed by the FDA and requires the inclusion of some type of egg product and a minimum fat content in order to be called "custard". Whether this applies to restaurants serving and advertising "custard", or simply to those companies who manufacture a custard-style mix, we can't be sure. We also can't attest to how strictly this regulation is enforced if it does, in fact, relate in anyway to advertising and the businesses that actually serve the product. Please note that throughout the story we have made no claims, and in fact, go out of our way to point out that we have no insider knowledge with which to dispute the legitimacy "custard". This opinion piece is quite obviously based on just that, an opinion.
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I'm with you. A scoop of Perry's or Lake Effect is soooo much better than soft serve. I think I'll head to Parker Hertel Sweets and get some right now!

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It's cheap and convenient.
Mr Softie rolls down the street de de dede de de de de
If it's hot and you only have some change in your pocket you're in luck!

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How can anyone forget chasing the Mr. Softee truck? Hard ice cream is best in a dish, not on a cone.

replied to JM
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"....a serious quality issue?"

Me thinks that you're using a haute cuisine yardstick to measure something that's consumed on the run, is readily accessible and above all, cheap.

Over a lifetime, I've consumed a ton of custards and have yet to succumb to the symptoms those poor souls are suffering just by eating an egg over easy.

If we applied your rigorous standard to wings,hot dogs and the like, they'd be out of existence in a very short time.

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ya! and in addition to that i'd like to push for clarification or retraction of this article. it certainly casts some wide disspersions on some great local food joints without even getting the facts. what is and is not custard is goverend by the u.s. food and drug administation and for this article to imply(blatently) that it is not just because you feel that way is a disservice to the truth. this should have been researched better.
http://en.wikipedia.org/wiki/Frozen_custard
'scuse my spelling
cc: news

replied to Max
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This is just my opinion, Max. My biggest concern is not the availability of soft serve or anyone's right to enjoy it.

Rather, I am disturbed by the belief (and the prevalence of misleading advertising) that the product being touted as "custard" is something better than common soft serve.

It is a little like someone trying to tell you that a meatless hot dog is as good as a Sahlen's dog. It may seem like it could be if you've never had the real thing (or if it has been a really long time) and the meatless dog as a stand alone product may not be too shabby, but it just can't hold its own in a taste test against the real deal. The downside is that I am guessing most vegetarian hot dogs may have some health benefits, I'm thinking soft serve probably doesn't.

Real frozen custard is worth the higher price tag and the drive, where as soft serve can be found at every DQ and McDonald's and shouldn't be something we swell with pride over. There are better things on WNY's food radar more deserving of adoration.

The "serious quality issue" was in reference to restaurants that have been around a long time despite serving terrible food. Then I question whether or not nostalgia might have power over perception. I don't use the term "serious quality issue"" in regards to soft serve, though a quick scan of its ingredients might lead one to question the integrity of the end product.

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Christa, you're dead on. I don't know why you're getting dinged for your comment, except maybe that it's not "homer" enough.

In the Buffalo area, there's a strong collective romanticism for region's blue-collar, working-class past. Nostalgia for the better days of yore, when Buffalo was a prosperous industrial center, runs deep, even among those who were born after Bethlehem Steel closed and the last Amtrak trains stopped at Central Terminal. In an environment where the past is remembered and revered so much, it's no surprise that "authenticity" often wins out over quality.

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Dan - splendid synthesis of cultural-historical factors concerning my 'ding' of CGS's characterization as soft serve as fodder for 'suckers.' However you missed the possibility that some - as myself - do like the stuff.

replied to Dan
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While I enjoyed reading the post (one more thing that sets Buffalo/WNY apart), I think the real focus shouldn't be on the validity of the "Buffalo vocabulary" (what *is* a lollipop vs. sucker; merits of "monkey" in the middle vs. "pickle" in the middle, etc). The list goes on. We should be thinking about the 'anthropology' of the region, and how it explains some of the current-day phenomena like Christa's post.


Each and every thing that sets us apart (pop, suckers, custard, 'chicken' wings, etc) has distinct cultural/historical roots. I think it would be more exciting to figure out *why* we call it frozen custard. And then we have a solid reason to point to when people question our use of the term. It becomes a matter of local history, not culinary accuracy. And really, the more we know about how we got to 2010 with our food, language, and traditions - the more we can set ourselves apart as a distinct cultural-historical place...it's like going to London and asking to use the "loo" (bathroom), putting your bags in the "boot" (car trunk), or playing "draughts" (checkers) in Hyde Park.


Would be nice to someday hear out-of-towners come in and order "custard" and "loganberry" because, well, that's what you *do* when you visit Buffalo...

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Christa, you're right on about this issue. (Now, can you tackle the topic of the fish fry? That's another sore subject in western New York.)

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Fish is delish. Who is sore about our Friday feast?

replied to PaulBuffalo
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A lot of people in western New York think the fish fry was created in the area and that it doesn't exist in other areas of the country.

replied to The Kettle
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There are a couple places in town that make a fish fry I can enjoy, but man, oh man, do I miss honest to goodness fish and chips. Let's save that discussion for a post later next week!

replied to PaulBuffalo
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Yeah, but, aren't a Buffalo fish fry and fish and chips apples and oranges? Or at least a Philly philly and a philly anywhere else?

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Really? I always thought that was a catholic, not a local, thing.

replied to PaulBuffalo
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iluvpitbulls> Really? I always thought that was a catholic, not a local, thing.

It's a Catholic thing. Catholics couldn't eat meat on Friday before Vatican II. Remember, though, Buffalo isn't just Catholic, but very, very, VERY Catholic, and old-school at that. At 70% to 75% of the population, Buffalo is more Catholic than Salt Lake City is Mormon.

In other Rust Belt cities with a good sized Catholic population, fish fry is more of a Lent thing. In Buffalo, it's every Friday. Also, haddock fish fry is the norm in Buffalo, while other Rust Belt cities serve perch.

replied to The Kettle
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If 75% of Buffalo's population is actively "old school" Catholic, then why do we have so many abandoned churches that we can't figure out what to do with?

replied to Dan
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I completely agree! My favorite place to get ice cream (well, gelato) is Dolci; the flavors are incredible and I know that what's being made is natural. I also love to make homemade ice cream as much as possible. I can use leftover egg yolks (or, use the leftover whites later), a few cups of half and half, and I end up with an all-natural ice cream that costs next to nothing to make.

However, I'm curious as to why you say that these soft-serve bases are bad, but would instead eat Lake Effect ice cream. According to this Buffalo News article on Lake Effect Ice Cream (http://www.buffalonews.com/life/taste/article90280.ece) and Lake Effect's blog, I've gathered the information that they make 14% butterfat ice cream and utilize a base from the Upstate Farms Cooperative. On the Upstate Farms' website, there is a product list for their dessert bases, and the ingredients for the "14% Super Premium Ice Cream Mix" are as follows:

Pasteurized Grade A Milk
Cream
Sugar
Corn Syrup
Non Fat Milk Solids
Mono and Diglycerides
Guar Gum
Locust Bean Gum
Cellulose Gum
Calcium Sulfate
Carrageenan

The same ingredients in the chemically-filled soft-serve ice cream. In fact, I believe most 'frozen custard' stands in Buffalo use this Upstate Farms' base. (I know there was a Hamburg 'frozen custard' stand at the Taste of Buffalo that had cases of this base at their stand.)

I agree with your stance on soft-serve, chemical-laden ice cream, but just wanted to let you know that Lake Effect is using these same bases! (This isn't a dig on Lake Effect; it's great to support a local business... Just wanted to set the facts straight.)

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Wow. Impressive research.

replied to Matthew L.
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Thanks! I remembered reading the Buffalo News article a while ago and for some reason I remembered that Upstate Farms fact. I just double checked what I thought was the case.

And to Christa: Could you ask them why they chose a commercial base over a more homemade recipe? I'm assuming it has a lot to do with money...

replied to NBuffguy
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I'd assume they went with a commercial base because it's already pasteurized. That equipment is probably extremely expensive.

replied to Matthew L.
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I love locust bean gum, so delish.

replied to Matthew L.
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I've traveled all over this country, and I have to say that a Friday fish fry is rare elsewhere. It's not that restaurants don't have it, but there's no need to advertise it or make it an event.

But since were on the topic of things in Buffalo we don't understand I'll gladly say that I just don't get why people in Buffalo like Duffs, Chefs, Jim's Steakout, or Mighty Taco.

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Agreed. It's not like we're the only people in the world that serve fish, but it's RARELY the same elsewhere. Nothing worse than ordering a fish fry and expecting a beer-battered haddock, but instead getting some creepy tilapia that's been shake-n-baked.

Not to mention not having the choice of regular or German potato salad, cole slaw, and whatever noodle salad that got whipped together in a sink, but tastes oh-so-good, lol.

replied to DMZ
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Baltimore has the exact same fish fry as Buffalo, so I don't know how rare it is. I think it might be a Buffalo thing to refer to it as a "Fish Fry" but the basic beer battered white fish and piles of fries and slaw are certainly not unique to Buffalo. I would guess that wherever there's a large Catholic population in America, you'll find the fish fry.

replied to DMZ
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http://www.onmilwaukee.com/dining/articles/milwaukeefishfryguide.html

'It's one of Milwaukee's most cherished and distinctive traditions: the Friday fish fry. Go to practically any other city, and they'll have no idea what you're talking about.'

replied to DMZ
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DMZ> But since were on the topic of things in Buffalo we don't understand I'll gladly say that I just don't get why people in Buffalo like Duffs, Chefs, Jim's Steakout, or Mighty Taco.

Duff's: they serve pretty good wings, and it's a dive. Buffalonians like dives, regardless of whether or not they serve good food; consider the popularity of Mel's Crow's Nest, Amy's Place, Swiston's, and the like. Duff's has also been around forever, dating back to the late 1940s and early 1950s when it was one of the many then-rural dance clubs lining Sheridan Drive. Today's young adults flock to Chippewa Street; in 1950, they were split between the ballrooms downtown and the dance clubs on Sheridan.

Chef's: been around forever, novelty of its industrial "real Buffalo" location, decent sauce, fairly affordable given its reputation. Overrated IMHO, but still good Italian.

Jim's Steakout: place where you sober up from a hard night out on the town, similar to Mighty Taco in the 1970s and 1980s, the old Pano's by Bidwell Parkway, etc.

Mighty Taco: part lack of competition from Taco Bell; part nostalgia for late night after-concert/bar/stoned-in-the-dorms chow sessions from when they still had several locations in the city; part masochism, similar to how those living in cities with White Castle restaurants adore them ("The workers are rude, the food is awful, and Sliders clean you out, but I love it!").

replied to DMZ
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always loved soft serve! Much better than hard ice cream you can get at any grocery store!

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We were excited to try Lake Effect after it replaced Ben & Jerrys at Lexington Coop. We're all for supporting local businesses - but honestly the ice cream was a disappointment. It tastes very 'puffed up' with air. Foamy instead of creamy. Hopefully they will improve on this.

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i was once at a place on the shore of lake ontario near rochester that boasted about its frozen custard. it is a slightly different creature even though it comes out of the same machine and looks the same as soft serve. it is a little denser and doesn't have the same whipped-full-of-air consistency.

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Best Frozen custard in town, hands down, for taste, texture (Smooth like silk)and High fat content is Fran Ceils on South, Park Ave on the Lackawanna Blasedell city line.

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Sorry, JW - the best custard is ANDERSON'S CUSTARD on Sheridan in Kenmore/Tn of Tonawanda (I thinks it's at Colvin).

Been there for DECADES and is family owned - the BEST.

When I was a kid they used to be open only during the spring/summer/fall months...

replied to johnnywalker
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Go to Five Points Bakery for the best, natural ice cream in town. Also served at the lunch box at the tri-main bldg. Corey makes "real" ice cream.

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Best Frozen custard in town, hands down, for taste, texture (Smooth like silk)and High fat content is Fran Ceils on South, Park Ave on the Lackawanna Blasedell city line.

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I love soft serve. Rainbow sprinkles don't stick to the hard stuff!

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Soft Serve is not custard. Abbott's at Bill Gray's is custard. Selah!

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Oh, and Fish Fry is an offense against God and and a horrible way to treat a fish!

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My father is normally one of those folks who believes the food in Buffalo is the best in the country. When the 'rents visited me one time in Cleveland, I took them to an East Coast Custard down the street from my house. Dad thought it was the best custard he ever had, period, and that it put Anderson's and the rest of Buffalo's soft serves to shame.

Cleveland, like Buffalo, is a soft serve city: East Coast, Strickland's, Rosati's, Honey Hut (which refuses to open branches east of the Cuyahoga).

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Seen at a restaurant outside of Erie, Pennsylvania.

http://imgur.com/Z12DU.jpg

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Other places have fish fries, or fried fish, but I think the Buffalo Fish Fry is unique. Of course, it has to be beer-battered haddock. To me, the perfect fish fry comes with french fries, coleslaw, potato salad, macaroni salad, and buttered rye bread. It should come with ALL of the above, none of this "choice of..." business. It shouldn't cost more than $10. The price of fish fries has gone up in the past couple years, but I still know of a few places where you can get a fish fry that meets all of the above criteria for under $7. An authentic fish fry should be served in a tavern, accompanied by a glass of draft beer.

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Wow, pretentiousness at its highest order over something as mundane and not worth a second thought as soft serve ice cream.

I think your too hung up on custard and its true definition and are wrongly making the assumtion that everyone things its actual custard. Believe it or not, thigns over time take on the original term as a generic replacement, such as Velcro, Scotch tape or Rollerblades.

If you want to spend you times deconstructing the difference between what constitutes custard versus what constitutes soft serve, but all means go for it, but the reality is, it's pretty irrelevant to 99% of the people not just here (there seems to be an undertone of condescension toward those who may consider soft serve as custard) but everywhere don't actually care enough to ponder the difference. If they did, no one would buy soft serve and everyone would actually serve custard to meet the demand and desire. But because most places don't, which only reinforces the lack of important in the difference.

What's next, a thesis on mozzarella served on the pizza's in the so-called best pizzas places in town versus real, hand-pulled mozzarella?

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There have been a few mentions of Upstate Farms in the comments above, and many of the places that serve frozen custard display an Upstate Farms sign somewhere, so I'm thinking it's the most common base for frozen custard in the area.

After exploring their website, I've learned that they sell both a frozen custard mix and a soft serve mix, in both vanilla and chocolate. It appears that the main difference between the two is that the frozen custard mix contains egg yolks. They also sell a 12% French Vanilla custard mix. Both the regular custard and soft serve mixes are 10%, and contain mono and diglycerides, cellulose gum, and carrageenan.

So what does this all mean? I think many of the places that serve frozen custard may in fact be selling a different product than regular soft serve, but it still comes from a mix filled with additives. I wonder how many of the places known for better than average frozen custard are serving the Upstate Farms 12% mix.

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Since I found your article to be quite interesting, I thought I would contribute my two cents worth. My wife and I, from Alabama, moved to Paraguay in 1986 and started the country's very first soft-serve ice cream store! It became very successful very fast, and is still in operation today, but we sold the business in 2003 to a nice gentleman from Pennsylvania and we moved to Chile. Our soft serve did not have all those chemicals you mentioned....but we developed our own excellent and very smooth product using the basic ingredients of pure pasteurized whole fresh milk, powdered milk, sugar, etc.....we would never consider using any "premixes". We prepared an excellent and complete history of soft serve ice cream which you may find very interesting. It is online at http://www.cdagro.com/history/soft.html

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I bet everything the Ice Cream bicyclists serves starts with corn syrup and ends with something from ADM, yet we are reminded constantly here to support him.

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Most, yes, but not everything. There are natural and vegan products.

replied to RuffToughBuff
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I like a real custard, and I really enjoy real gelato on occasion, but I also like a 99 cent soft serve cone from McDonalds once in a while because it's cheap, quick and only 150 calories. But the point is valid that the word custard is thrown around too casually these days.

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I like Abbott's in Rochester.

http://www.abbottscustard.com/index.htm

Frozen custard is richer and creamier than your standard ice cream because of its unique ingredients, slower production time and less air blended into the mix.

One reason frozen custard is noticeably more creamy and wholesome than standard soft-serve ice cream is the churning process inside the machine.

The beaters inside the barrel of frozen custard machines turn much slower than those in a soft-serve machine.

The slower churning prevents excessive air from being mixed into the custard as it freezes.

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Soft ice cream was originally sold (Late 1950s?) because, although it looks like as much ice cream as thick ice cream and has the same ingredients, soft ice cream is actually filled with air therefore there is less ice cream. The air filled fluff used to be much cheaper than thick ice cream.

Even though that fluffed up ice cream is now called custard, actual custard was and still is a pudding served cold but not needed to be frozen.

As far as the origination of Friday fish fries, the reasoning did originate with the Roman Catholic Church. It goes back centuries and had to do with the faithful dying off due to meat spoilage in a time before refrigeration. The RCChurch's involvement caused the faithful to believe that God ONLY wanted fish to be eaten on Fridays! That reasoning also promoted the faultering fishing industries in those ancient days.

I wasn't that long ago that the faithful felt they would be going against God's wishes by eating meat on Fridays!

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While i read this article i rememberd reading about frozen custard some time back.....I thought it was dicated by federal regulations???http://en.wikipedia.org/wiki/Frozen_custard
after looking it up in wiki i see that it is.
So what the heck is this woman talking about???
Frozen custard(andersons) is frozen custard and soft serve(DQ ,MR SOFTY) are soft serve never the twain shall meet.
And if you cant taste the diff then theres something wrong with your taste buds.(custard is way more creamy).
Thanks for trying.

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ya! and in addition to that i'd like to push for clarification or retraction of this article. it certainly casts some wide disspersions on some great local food joints without even getting the facts. what is and is not custard is goverend by the u.s. food and drug administation and for this article to imply(blatently) that it is not just because you feel that way is a disservice to the truth. this should have been researched better.
http://en.wikipedia.org/wiki/Frozen_custard
'scuse my spelling
cc: news

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I can appreciate the authors feelings about soft serve. You can put many things into an old electro freeze and get something out of it. Lemonade and sugar results in slushy "lemon ice" for instance. Luckily most of the places that are notable for their frozen treats are small and family owned. You can usually ask what it is despite what they call it I'd bet you'd find out exactly what your getting.

Back when I lived in WNY I worked at adrien's custard and beef on Grand Island and learned the difference between custard, softserve ice cream, frozen flavoured milk...etc. At the time we used pre-made custard mix which does have higher fat and egg content. (It's also more expensive...and delicious) I don't know about now as I believe it's under new management.

Anyway, I'd like to answer one of the questions in the article about why WNYers love small places that may not have the best quality. I think that when you take your kids out or make a stop with a date out for a $3 cone you are not looking for a great culinary experience, you are looking for somehting simple, friendly, fun, and cold. (no wonder it works in buffalo.)

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It was interesting to see two of Milwaukee's favorites being talked about here: custard and fish frys. The Friday night fish fry is THE thing to do here in Milwaukee and Wisconsin in general. Virtually every bar, restaurant, pub or tavern offers one. Perch, cod and walleye is most common but you'll also find haddock, blugill and even smelt. All-you-can-eat is very popular but getting harder to find.

Check here to find a great fish fry in the Milwaukee area
http://milwaukeefishfrylist.com

The best custard is from Kopps although Culver's is popping up everywhere and a number of other places but REAL custard is still the best and best served soft.

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