Regional November 13, 2009 10:00 AM

Want faster internet? Start complaining.

Want faster internet? Start complaining.
If you're a resident in the city of Buffalo, you know that your options for television and internet are incredibly limited. While the happy folks in the suburbs enjoy fiber optics rolling out to their homes, like Verizon FIOS, city residents are restricted to Time Warner Cable or satellite providers.

Focusing on the internet service options, there are very few choices for someone to get connected in the city of Buffalo. The full list of possibilities would be:
  • Cable Modem
  • Dial Up
  • DSL
  • Satellite
  • Cell Phone Broad Band
  • Wi-Fi hot spots
FIOS, you'll notice, isn't on the list.  After speaking with a Verizon representative, they said that the possibility of FIOS coming into the city within the next 5 years is almost zero. This is due to the fact that new fiber optic cable would have to be run underground throughout the city and into homes, an economically unfeasible option.  

Assuming you want broadband internet and don't want to rely on your cell phone or wi-fi hot spots, this leaves you with Cable, DSL, and satellite. Consider that having a satellite modem set up can range in cost from $600 - $2,000 on top of the very high monthly fee and you're left with Cable and DSL.

DSL, of course, requires you have a land line phone plan in order to have a DSL modem (since it uses the same phone connection). More and more people are ditching their land line phones for IP based phone services like Vonage, or are simply using their cell phones as their primary phone. Not to mention that DSL connections tend to be on the slow end.

And that brings us to Time Warner Cable. Due to the issues mentioned above, anyone wishing to have a broadband connection in this city is basically confined to TWC for better or worse. We're at the mercy of their billing plans, their service, their programming, and their connection speeds.

Time Warner's broadband speed reaches an embarrassing 10Mbps (1.0MB ps) when maxed out. Compare that to FIOS which offers 15Mbps for the same price or even 25Mbps and 50Mbps for an additional fee and we're left in the dust. But what are we supposed to do about it? It's not like we can roll out our own internet infrastructure to compete with them.

According to ArsTechnica, that is exactly what the town of Monticello, Minnesota did. Fed up with the state of their connectivity, they decided to install a municipal-owned fiber network to every home in town. The last paragraph of the article focuses on Wilson, North Carolina which now has the fastest broadband in the United States at 100Mbps.

When Time Warner Cable (which still tops out at 10Mbps and no DOCSIS 3.0) was asked why it had not stepped up to meet the city's demand for faster access, a company rep told TechJournal South that it hadn't actually heard a citizen outcry over the issue--or it would have acted.

If that is the case, it's time for an outcry. Obama is pushing technology initiatives out all over the place and we're sitting here browsing the internet at a measly 10Mbps with no alternative? How does one go about organizing a citizen outcry to get better service from a company that is capable of providing it?
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I spoke with a FIOS representative last Christmas at the Blvd mall. He told me that the City of Buffalo has an ordinance/policy that if new cables are to be laid, they have to go into EVERY HOME. Not just those that would probably buy the service (i.e. the more economically advantaged areas.) They would lose so much money doing this that it would never be made up in fees.

I suspect the City of Buffalo would encounter the same problem if it tried to install its own system. If the city would allow FIOS to install in certain neighborhoods or districts, they would be here (and by here I mean Elmwood Village, Downtown, etc.) in a heartbeat. They know the demand is here-they would love the business. It's the policies of the City that are keeping them out.

But this is just what I was told-I can't vouch for its veracity.

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im not sure how it is more difficult to run Fios in, say, Kenmore, but in NB it becomes too difficult.

muni's can be a good solution. there are examples all over the country. that said, wasnt the new and ever expanding camera network also supposed to serve as high speed wi-fi points? is that up and running yet? and where does it top out?

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I live in the University District and I have FiOS internet, but not television. Would like the option of having TV through FiOS but I believe it's a franchising agreement that the city's doing nothing about. Although the Common Council does get riled up when TimeWarner bills them for cable in their offices when they have no TV's.

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I'm a UB student living off campus and last year when I lived off of Main St. by South Campus my roommates and I got FiOS for TV and Internet because fortunately we lived right on the cusp between Amherst and Buffalo. We have since moved to the Heights and are stuck with Time Warner. God I miss FiOS... and those hundreds and hundreds of channels that actually cost less than TWC.

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I agree that there needs to be more competition for broadband.

However as someone who worked at TWC for a short while and in IT for a long time, I can say that most people actually don't need anything faster then 10mbps, and in Buffalo the speeds are far more reliable then the rest of the country. Actually Buffalo was one of the first areas to test out 10mbps with TWC. Even with all the bandwidth with streaming video and tv shows, people usually don't need much more then what they have. People must also remember that these speeds are never guaranteed (unless you have a business account) so at most times with FIOS or TWC you will get "Up To" those speeds. I would also be weary of people who complain about internet speeds. I would say about 90% (and I'm being generous here) of the speed issues with residential customers was a direct result of user error and the users equipment. People will spend $400 on a laptop with bare minimum hardware, Vista OS, 40 programs running at start up, outdated AV, a $20 wireless router and expect to be able to download stuff off Limewire in 3 seconds.

Although everyone was ready to kick Adelphia to the curb so quickly they failed to realize that Buffalo has a ton of dark fiber that was run by Adelphia that is just sitting below the city waiting to be used. Also TWC actually rolled back Adelphia's docsis 3.0. Most of these advances were actually a product of the partial government take over after the bankruptcy. That is correct, the government advanced and streamlined a company and did a great job (With the exception of LA, that's always been complete mess). Another huge issue with TWC and all internet providers, is the fact that internet companies lose money. TWC makes their profits from TV, and loses money on the internet, so they're a little more hesitant to spend money advancing that technology, especially if what most people have is adequate or better. I'm sure a bunch of people who want to download, stream, upload, run an illegal server, and e-mail, all at the same time will disagree that their speeds are fine, but for the average user they are.


Also I live in North Buffalo and I called Verizon and I can get service if I want it.

I think it's easy to jump on the cable companies, and more ofter then not they deserve it, but I think some people get caught up in the "more is better" war without realizing that they don't need it. Just take a look at the megapixel wars going on with digital cameras.

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I don't think you can get FIOS in the North Buffalo area. You can get Verizon phone service, DSL, and they offer Direct TV (as a 3rd party vendor) but not FIOS. If you go to the verizon FIOS address checker, you can search your address for availability: http://www22.verizon.com/residential/fiosinternet/checkbyaddress/

I'm surprised that there is FIOS internet available at UB South, UB North is in Amherst so that would not be surprising.

replied to DMZ
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Yep I can get it $54.99 + taxes a month for 15/5. Not really worth it for me.

replied to blohard
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Wow, that's interesting. It must be in really specific areas of N. Buffalo. I just checked my address on Parkside and it was unavailable. It's probably worth checking your own personal address (anyone interested that is) to see if it might be available for you. The TV portion of FIOS is spectacular, the internet is great as well.

replied to DMZ
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Something about this story does not seem to add up. I have spoken with Verizon reps about this many times, and I am fairly certain that they have already made FiOS available in the NB/University/Parkside area (at least). This is even represented on that map that they have (referenced above, by Really!?!) at the Boulevard Mall kiosk.

But, still, the point of this article is well made: we need better service in the City.

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I agree that most people do NOT need more than 10MB/sec. Then again I always wish I had more bandwidth since I do a lot of file transferring between home and work. My upload speed is really annoying.

That being said I would love to get FIOS and if I lived one or two streets over in North Buffalo I could. They have it installed at several houses (internet only).

Then again FIOS requires a multi-year contract with ridiculous fees for their Set Top Boxes, you also need a box for every TV you own. Can't just plug it in and get basic stations like TWC... I can contact TWC to change, modify or cancel my subscription anytime I want and have done that on several occasions when the need arises. The idea of a year or two contract for something else is almost enough to not want more bandwidth. (almost)

When you can buy individual stations so I don't need to buy 300 stations when I only watch 10... then I will go back to cable TV. Until then they are ALL way too much money for the service they provide.

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Ridiculos fees for the boxes? They are cheaper than TWC. Is 5.99 a lot for an HD box? If my memory is correct TWC wanted at least 8 for a regular non-HD box. Verizon also allows you to change what you want. TWC tries to lock you in for a year just like FIOS. Sounds like you just jealous you cant get it. FIOS blows time warner out of the water with everything. And theres never outages.

replied to Sean Brodfuehrer
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I know of several individuals in the southtowns who switched to FIOS , but are ready to switch back to cable as soon as their contracts are up. In their opinion, FIOS was less reliable than Cable.

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I think for quite some time you've been able to get DSL without a land line phone plan.

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yup, don't need a landline to have the DSL. unless I've been grandfathered in because for the past 3 years we haven't had landline but use Verison DSL. also, the low end option for DSL is crazy slow, workable but slow.

replied to manski
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I was under the impression that Verizon was obligated to provide FiOS in the City if Buffalo as part of a law requiring a 5 year build-out of an entire area once you start providing service and that the "area" does not consider municipal boundaries. When Verizon spoke before the common council a year or so ago, they said it was coming to Buffalo, that it had to, within the next five years.

P.S. It's possible for anyone with a physical phone line to get Verizon DSL without actual phone service (no dial tone needed). It's called "dry loop" service. The lowest speed is $20/mo with no contract and I have no problems. When my internet is slow, it's my computer's fault.

replied to Dak
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Back in the late 90's, before the internet, technology stock market crash, Buffalo along with many other cities and municipalities installed fiber optic cable. At least that is what I think was installed throughout the downtown. The trench went as far as Virginia St. on the north and I am not sure where else. Buffalo at the time was going to be a call center , IT operations center etc. I am not a technology person but I would like it if just one councilman would get interested enough to ask, "to what extent is that cable" being used. It is my recollection that we were promised transformative possibilities for downtown. I just have not seen the change. If I am wrong about this I can put up with the correction.

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You are correct, Buffalo is sitting on top of a bunch of unused fiber.

replied to littleacorn
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I'm not sure where you're getting your numbers but TWC (with power boost - $49.99) has me cranking at 16-21 Mbps (according to speedtest.net) over my Apple Airport. That's 2.5x faster than the North American average and 2x faster than TWC's across the board average.

I live smack dab in the middle of downtown.

Don't get me wrong - I love choice. And it is embarrassing that South Korea blows the US out of the water. But we are a HUGE country, area wise, and that imposes a great deal of cost to providers compared to those in a small, densely populated place like Japan or SK.

16 Mbps is quick enough to stream pirated episodes of Man Men and The Wire. And for now, that's good enough for me.

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So, if I understand this article... 6 internet options is "extremely limited", but the full list of options would be 7.

Okayyyyyy....

If you just want to push for FIOS, then just say that. Don't try to imply we don't have options.

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Yes, there are 6 options listed. Only 2 of the options are viable for any person who:

A) Wants a modern broadband connection
B) Does not have unlimited funds

2 options would be considered pretty limited by most rational people.

Moreover, the conclusion of this post shows Time Warner stating they would provide faster internet service if only there was an outcry for it...and yes, I want FIOS and can't have it.

replied to 300miles
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You forgot that Niagara Mohawk could get involved. There is such a thing as sending data connection thru power lines though I forget the name.

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Christine, you are right about that, but so far its use is limited to local networks for consumers so you'd still need a separate internet provider (for now anyway).

replied to Christine
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I live in N Buffalo and have FiOS for phone and Internet ($69 a month for phone and internet at 25/25) My understand is that it is NOT the City of Buffalo that set the rule about offering FiOS TV service "to all or none" -- it is the FCC. In an agreement to allow the phone companies to compete with the OTA and cable companies for business, the phone companies were required to offer TV service to everyone in a municipality within a designated period of time (5 years? Dunno.) or not at all.
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If they cannot commit to that time period for completion then they can't enter the municipality. They did this for just the reason stated above, but for the opposite purpose. The gov't didn't want companies installing the service in the more affluent areas at the expense of the poorer areas. So while EV and downtown and Parkside might have many customers who could afford the service, the companies were told it's all or nothing. If you're going into Allentown, you have to go into the Fruit Belt too for TV service. This is true in Cheektowaga too. Some can get FiOS for Internet and Phone and some can't. I don't believe anyone can get TV.
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So while people on this site LUH-HUH-HUVE to bash the city government for their shortcomings, and if someone states it here everyone else believes it, I am pretty sure this statement was wrong.

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Consider this comment at least 20 votes for FIOS from Buffalo Downtown'ers.

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How about WiMax? {if you don't know what it is, do some research}. We need to find a new company(competition) willing to do a roll out. It's on its' way through sprint, maybe the city can do something to speed it up?

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